Technological Upgrade of the Integration Platform (Oracle AIA)

In coordination with multiple technical and business teams, a continuous improvement project was defined to achieve the target architecture, leveraging industry’s best practices and the advantages offered by the new technology version. The project covered the definition, scoping, testing, and assurance phases for each of the applications and functional processes involved. It also included all required environments: development, quality assurance, pre-production, performance testing, and production.

Greater environment stability and improved overall administration: • Increased platform stability and improved overall administration: Independent administration of OHS (HTTP Server), WebLogic (Application Server), and SOA (Middleware) was achieved, simplifying the management of AIA applications and custom client developments. Log management and monitoring were also optimized, enabling detailed tracking of individual web service executions. • Optimized deployment process: Service deployment was improved, enabling automated backups and log generation during installation processes. • Improved database connection management: Greater flexibility and enhanced troubleshooting capabilities for managing database connections were achieved. • Improved JVM performance: More efficient memory utilization and significantly faster response times were observed, resulting in a 75% reduction in order processing times. • Continuous improvement enablement: Easier identification of improvement opportunities across business flows and web services, accelerating optimization cycles. • Oracle support enablement: The upgraded version is covered by Oracle Premier Support, with access to an up-to-date knowledge base, facilitating incident management and faster resolution of Service Requests. • More efficient patching process: Updates and patch applications across the platform became faster and simpler. Following this upgrade, two additional upgrades were performed, demonstrating a 50% improvement in installation times. • Improved scalability: Greater opportunities for both horizontal and vertical infrastructure scaling were identified.

• Initial Version • Oracle SOA Suite 10.1.3.4 (OC4J) • AIA Foundation Pack 2.5 • PIP Order To Bill 2.5 • PIP Agent Assisted Billing Care 2.5 • PIP Customer Master Data Management 2.5 • Java 1.5 • Oracle Database 10g Target Version • Oracle Fusion Middleware 11.1.1.7 or higher (WebLogic) • AIA Foundation Pack 11.1.1.6 • PIP Order To Cash 11.4 • PIP Agent Assisted Billing Care 11.4 • PIP Customer Master Data Management 11.4 • Java 1.7 • Oracle Database 11g